Effective Date: 10.01.2026

These Terms of Service ("Terms") govern the purchase and use of the Humble Beast Media CRM platform and related setup, support, and authorized outreach services.

By completing the Humble Beast Media signup process, checking the box indicating acceptance of these Terms, and submitting payment information, the individual completing the signup process represents that he or she is authorized to enter into this Agreement on behalf of the business identified during signup ("Customer").

Humble Beast Media is referred to in these Terms as "Humble Beast," "HB," "Supplier," "we," "us," or "our."

1. SERVICES

1.1 CRM Platform Access

Humble Beast will provide Customer access to a customer relationship management and marketing technology platform ("Platform") for Customer's business purposes.

Platform functionality may include tools for managing contacts, leads, pipelines, communications, scheduling, automation, reporting, email, SMS/text messaging, social media activity, and other business functions.

Certain Platform features may be provided through third-party software providers or technology partners.

1.2 Initial Setup Services

Customer's one-time Initial Setup Fee includes the initial configuration and setup of Customer's Platform account together with onboarding assistance during the first thirty (30) days following account activation.

Initial Setup Services may include:

Platform configuration;

account settings;

user setup;

basic workflow configuration;

reasonable assistance with contact or account setup;

onboarding;

training; and

reasonable technical guidance regarding use of the Platform.

Unless separately agreed in writing, Initial Setup Services do not include custom software development, website development, extensive data migration, paid advertising management, custom creative production, advanced integrations, or other substantial professional services outside the normal Platform onboarding process.

1.3 Ongoing Support

While Customer maintains an active subscription, Humble Beast will provide access to a Humble Beast representative for reasonable Platform-related support Monday through Friday between 8:00 a.m. and 8:00 p.m. Eastern Time, excluding holidays and periods when support is unavailable due to circumstances outside Humble Beast's reasonable control.

Support includes reasonable assistance concerning access to and use of the Platform.

Support does not include unlimited consulting, custom software development, extensive content creation, advanced integrations, or other substantial professional services unless separately agreed.

Humble Beast does not guarantee a specific response or resolution time unless separately agreed in writing.

1.4 Authorized Platform and Outreach Assistance

As part of Customer's relationship with Humble Beast, Customer authorizes Humble Beast and its authorized representatives to access Customer's Platform account when reasonably necessary to provide setup, support, technical assistance, account administration, and agreed outreach activities.

When requested, authorized, or incorporated into Customer's use of the Platform, Humble Beast may assist Customer by performing outreach activities on Customer's behalf through the Platform or related communication channels.

Such activities may include:

sending emails;

sending SMS or text messages;

making or facilitating telephone outreach;

performing social media outreach;

sending direct messages;

managing or assisting with follow-up communications;

communicating with leads, prospects, or customers;

scheduling or assisting with automated communications; and

performing other similar outreach activities authorized by Customer.

Customer authorizes Humble Beast to access, use, and process Customer Data as reasonably necessary to perform these activities.

1.5 Customer Branding and Materials

Customer authorizes Humble Beast, solely for the purpose of providing the Services, to use Customer's:

business name;

logos;

trademarks;

trade names;

service marks;

marketing materials;

written content;

images;

videos; and

other brand assets supplied or approved by Customer.

This authorization is limited to activities undertaken on Customer's behalf and does not transfer ownership of Customer's intellectual property to Humble Beast.

1.6 Website and Domain Access

When reasonably necessary to provide requested Services, Customer may authorize Humble Beast to access Customer's website, website hosting account, domain-related systems, social media accounts, or other digital platforms.

Customer represents that it has the authority to provide such access.

Humble Beast will use such access only as reasonably necessary to perform authorized Services.

1.7 Additional Marketing Services

Humble Beast offers additional marketing, consulting, creative, technology, advertising, and professional services.

Except for the Platform-related outreach assistance expressly described in these Terms, those additional services are not included in the Monthly Access Fee.

Customer has no obligation to purchase additional services.

Any additional services purchased from Humble Beast may be governed by a separate proposal, statement of work, order form, service agreement, or other written authorization.

2. PLATFORM LICENSE AND AUTHORIZED USERS

Subject to Customer's compliance with these Terms and payment of all applicable fees, Humble Beast grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during Customer's active subscription.

Customer may permit its employees, contractors, and representatives to access the Platform as authorized users for legitimate Customer business purposes.

Unless otherwise stated during signup, the number of authorized users is not limited by Humble Beast.

Customer is responsible for activity occurring through its account and for maintaining the confidentiality and security of its usernames, passwords, and other account credentials.

Customer may not sell, sublicense, rent, lease, copy, reverse engineer, circumvent, commercially exploit, or provide unauthorized third-party access to the Platform.

3. CUSTOMER DATA

3.1 Ownership

As between Humble Beast and Customer, Customer retains ownership of the business information, contact information, customer records, prospect records, content, communications, documents, and other data Customer uploads to or creates through the Platform ("Customer Data").

Customer grants Humble Beast and its technology providers a limited right to host, process, transmit, store, access, and otherwise use Customer Data as reasonably necessary to provide the Platform and Services.

3.2 Customer Responsibility for Data

Customer represents that it has all rights, permissions, notices, and consents reasonably necessary to collect, upload, store, process, use, and communicate with individuals contained within Customer Data.

Customer is responsible for the accuracy, legality, quality, and integrity of Customer Data.

3.3 Data Export Following Termination

Following termination of Customer's subscription, Customer is responsible for exporting or downloading any Customer Data it wishes to retain.

Humble Beast may delete Customer Data following termination after a reasonable retention period, subject to applicable law and the policies or technical limitations of third-party Platform providers.

Humble Beast does not guarantee indefinite storage of Customer Data following termination.

4. CUSTOMER COMMUNICATIONS AND LEGAL COMPLIANCE

The Platform may provide Customer and Humble Beast with tools capable of sending email, SMS/text messages, telephone communications, automated communications, social media messages, and other communications.

Customer authorizes Humble Beast to use these tools on Customer's behalf when Humble Beast is providing authorized outreach or support Services.

Customer remains responsible for the underlying business purpose, legitimacy, and lawfulness of Customer's contact lists, campaigns, communications, and marketing activity.

Customer agrees to comply with all applicable laws, regulations, industry requirements, carrier requirements, platform rules, and other requirements governing Customer's communications and marketing activities, including requirements relating to:

telephone and text-message marketing;

consent and opt-out requirements;

commercial email;

do-not-call requirements;

privacy and data protection;

advertising and marketing claims; and

maintenance and use of customer and prospect information.

Customer is responsible for obtaining any consent required before Humble Beast or Customer communicates with an individual through the Platform.

Humble Beast may rely upon Customer's representation that Customer has the legal right and appropriate permission to contact individuals contained within Customer's databases or contact lists.

Humble Beast may refuse, suspend, or discontinue any outreach activity that Humble Beast reasonably believes may violate applicable law, industry requirements, platform rules, or these Terms.

Humble Beast does not provide legal advice concerning Customer's communications, contact lists, consent procedures, marketing campaigns, or regulatory obligations.

5. ACCEPTABLE USE

Customer may not use the Platform:

for unlawful, fraudulent, deceptive, abusive, or malicious purposes;

to transmit malware, viruses, malicious code, or other harmful material;

to harass, threaten, defame, discriminate against, or unlawfully harm another person;

to distribute unlawful, obscene, or infringing material;

to violate another person's intellectual property, privacy, publicity, or contractual rights;

to send communications in violation of applicable consent, marketing, telecommunication, privacy, or advertising laws;

to interfere with the operation, security, or integrity of the Platform; or

in violation of applicable third-party Platform rules or acceptable-use requirements.

Humble Beast may suspend or terminate Platform access if Humble Beast reasonably believes Customer is violating these Terms, applicable law, third-party Platform requirements, or creating a material risk to Humble Beast, the Platform, another customer, or a third party.

When reasonably practicable, Humble Beast will provide Customer notice of the issue and an opportunity to correct it before terminating access.

6. FEES AND PAYMENT

6.1 Initial Setup Fee

Customer agrees to pay Humble Beast a one-time Initial Setup Fee of $500.00.

The Initial Setup Fee becomes non-refundable once Humble Beast begins setup or onboarding work.

6.2 Monthly Platform Access Fee

Customer agrees to pay Humble Beast a recurring Monthly Access Fee of $100.00 per month.

The Monthly Access Fee provides continued access to the Platform and the support and Platform-related Services described in these Terms.

The subscription operates on a month-to-month basis and automatically renews each month until canceled.

There is no long-term contractual commitment unless Customer separately agrees in writing to a different term.

6.3 Optional or Usage-Based Features

Certain optional features, third-party services, artificial intelligence tools, telecommunication services, email services, telephone numbers, messaging volume, data services, integrations, or other functionality may result in additional charges.

Humble Beast will disclose additional charges before Customer intentionally purchases or activates a separately billed feature when reasonably practicable.

6.4 Recurring Payment Authorization

By providing a payment method and enrolling in the Platform, Customer authorizes Humble Beast and its payment processor to charge Customer's payment method for:

the Initial Setup Fee;

the Monthly Access Fee;

applicable taxes; and

additional services or Platform features affirmatively purchased by Customer.

The Monthly Access Fee will automatically recur each month until Customer cancels its subscription.

6.5 Failed Payments

Customer is responsible for maintaining a valid payment method.

If a payment is declined or becomes past due, Humble Beast may suspend Customer's access to the Platform until the outstanding balance is paid.

Customer remains responsible for fees incurred before the effective date of suspension or termination.

6.6 Taxes

Fees do not include sales, use, excise, or similar governmental taxes or charges unless expressly stated otherwise.

Customer is responsible for applicable taxes imposed upon Customer's purchase or use of the Services, except taxes based upon Humble Beast's net income.

6.7 Usage Based Fees

The Platform utilizes third-party providers that charge usage. Usage is metered, calculated, and charged to your account as you use these services. The following rates apply to usage-based platform features.